Faq

 

Are CoolCabanas waterproof?

Just like an umbrella our products provide protection from rain but are not waterproof.

When folded how long are they?

41" or 102cm

When open what size are they?

6'6" x 6'6" that's 2m x 2m along each side x 6' or 1.8m high

How much do they weigh?

9lbs or 4kg

Do you offer any repair service?

All of our products have a 1 year warranty. If you experience any damage to your product, you can head on over to the warranty page.

How do I know when my order ships?

You will receive a shipping confirmation email with the tracking number(s) as soon as the order leaves our warehouse. 

How much does shipping and handling cost?

Mainland USA & Australia: Free shipping and handling. 

Globally: Other than the countries above we ship to some other countries, shipping cost is calculated at time of check-out.

Which countries do coolcabanas ship to?

We ship to Canada, USA, Australia and most European countries.

What is the estimated shipping time?

The estimated delivery time is approximately 2-7 business days, however this timeline may vary with the final destination. Please allow for 1 additional business day of processing and handling your order. We do for a fee provide expedited shipping options.

Can I change my shipping address?

No, the shipping address cannot be changed after the order has been placed however you will receive notifications from the courier about changes - see our Shipping Page.

How will I know that you received my order and when will the payment be deducted?

After your order is processed you will receive an order confirmation by email. Your credit card, Apple pay or PayPal will be charged upon confirmation.

Can I add items to an existing order?

No, items cannot be added to an existing order once payment has been made.

How can I cancel my order?

Once an order has shipped it cannot be cancelled, if it has not shipped and we can cancel the shipment then we'll gladly cancel the order and issue a refund. Note, due to the 3 locations of our warehouses, our office, your location and when you send your email this process may take time and your order may still ship after you've sent us a cancellation email in which case your order cannot be cancelled. 

Do I have to pay customs and tax? 

Not within Australia or the USA but you do within Europe and some other countries - for this you will be notified by the courier before delivery.

 

 

RETURNS AND REFUNDS

How long do I have to return my purchase?

Items may be returned for a refund within 20 days from the date of the original purchase. Returned items must have all original tags attached, be un-used, in the original packing and re-saleable to recieve a refund.

How long will my refund take? 

Refunds may take between 7-14 business days to process once an item has been delivered to our returns facility and may vary depending upon the credit card company used for the original purchase.

How do I return my product(s)?

You have the right to receive a full refund on the items you have purchased within 20 days of their delivery. Refunds are issued providing the product has not been used and is not damaged. Mailed Returns or Exchanges must be returned prepaid. We do not accept C.O.D. deliveries. We strongly suggest insuring your return packages. CoolCabanas is not responsible for lost packages. Refunds will be paid to your credit card and normally take 7 to 14 days before your account is credited.

Please contact admin@cool-cabanas to get a return authorization. Feel free to contact us with any questions you may have. We are here to help!

CONTACT US

You can reach our Customer Happiness center at phone number (+61) 408 080 191 Our hours of operation are between 9a - 5p Australian Eastern time, Monday through Friday.

You can also contact us via email at admin@cool-cabanas.com

Feel free to ask us anything!