For North America we ship from our warehouse located in Los Angeles, this is for all stocked items. Standard free shipping provides for items to be shipped within 1-2 business days and they typically deliver on the West Coast 2-3 business days later and around 4-8 business days later on the East Coast. We offer expedited shipping options which may be selected during checkout, all normal ship times apply to orders received before 11am, orders received after 11am may incur 1 extra day before they ship. Items may be shipped direct from overseas warehouses, out of stock items we will specify the expected ship date on the items information page visible while shopping, sold out items will appear as "Sold Out" and cannot be ordered.
Please note; any subsequent requests to change the shipping address or returns due to a wrong or incomplete shipping address incur an extra fee to cover the cost of shipping the returned item and reshipping to the correct or alternative address.
For countries outside the USA, Canada and Mexico we ship within 2-3 business days and delivery is subject to the country you're shipping to, typically within in Europe it's around 14 days, other countries and locations can take up to 3 weeks. For shipments outside of the USA the buyer is responsible for any duties, fees and taxes which may be payable to authorities of the destination country, in these cases the buyer or receiver is normally contacted directly by our courier company.
We ship from warehouses located in Los Angeles USA, Brisbane Australia and Hong Kong.
With every order you will be issued your own unique CoolCabana order number and tracking details will be provided at time of shipping so you can track your items delivery. In every case we require signature upon delivery unless you request items are left without signature, you can do this by providing this information in the Additional Information box which appears during checkout.
Returns must be received within 14 days of shipping by us and refunds are only provided for unopened products sold directly by us that can be resold. In these instances the buyer is responsible for the shipping costs to and from our warehouses, we must receive a tracking number for the returned items plus the original order number issued directly by us. Upon receipt we check the goods and your order number and if resalable we'll refund the original item cost less any shipping costs. Do not ship back items sold by any third party to us as the third party seller is responsible for their returns and refunds to their clients.
Within the USA the return shipping address is;
CoolCabanas C/- Simple Global, 620 Centrepoint Blvd., New Castle DE 19720 USA.
Once refunds are processed you will receive a refund notice from us and the funds are automatically and immediately deducted from our account, the time it takes for the refund to appear on your card depends upon your bank, this can take up to 2 weeks or more.