We know you're going to love your CoolCabana and we make them to improve your experience outdoors without compromising on quality. We want you to be confident in making your purchase so in the unlikely event of a manufacturing or material defect we'll make it right within 1 year of your purchase. All you need to do is follow the instructions below.
Kindly complete the warranty claim form below then submit it and send photos of the issue to firstname.lastname@example.org, please send photos in separate emails and in the email subject headings write Warranty Claim and your Order Number. Upon receipt of all information our technical team will make an assessment and endeavour to reply within 2 business days.
We have thoroughly tested CoolCabanas and we've made them strong enough to last and if used correctly do not break - HOWEVER PEOPLE DO break CoolCabanas. Each arm is made from just one continuous annodised aluminium section that extends from the centre of the roof to each corner and is capable of supporting 8kg (16lbs) of dead weight hanging off the end, this is well within design wind load requirements. If we deem the issue to be misuse replacement parts will be offered.
Where damage is a manufacturing or material defect we will provide instructions on whether we want you to destroy your CoolCabana or return it for further assessment to the return point we designate. Once we instruct you on what we want you to do and upon you emailing us the tracking number of the returned CoolCabana or photo evidence of the destroyed CoolCabana we will then ship a replacement free of charge.
Please note our warranty specifically excludes : Damage caused by high winds, misuse, negligent use, excessive force, damage caused by pulling on the corner fabric columns or frame, damage caused by dragging or lifting the CoolCabana while sand is in the sand pocket(s), fair wear and tear or damage caused by not using your CoolCabana in accordance with the instructions.
CoolCabanas reserves the right to determine whether or not the fault is a manufacturing defect or not. All warranty claims must be supported by your original CoolCabana order number and photos.
WARRANTY CLAIM FORM
Our USA return address is: CoolCabanas C/- Simple Global, 620 Centrepoint Blvd., New Castle DE 19720
Our Australian return address is : CoolCabanas C/- Kanagaroo International, Unit 1, 24 Eagleview Place, Eagle Farm QLD 4009